Privacy policy
How we protect your personal information, handle guest orders, and uphold complete transparency across the Nuera experience.
Our privacy commitments
No forced account
Browse and buy freely with complete guest checkout support.
No data selling
Your email and address are used strictly for order fulfillment.
Full data control
Request a copy or deletion of your records at any time.
1. Overview & philosophy
At Nuera, we believe that caring for your skin should never compromise your personal privacy. We collect only the information necessary to fulfill your orders, provide customer care, and ensure a reliable shopping experience. We do not sell your personal data to third parties, nor do we require an account for you to browse, add items to your cart, or complete a purchase.
2. Information we collect
When you interact with our website or place an order, we may collect minimal necessary details, including:
- Contact and shipping details: Name, shipping address, billing address, email address, and phone number provided during guest checkout.
- Order details: Purchased items, order history, and delivery instructions to ensure safe delivery.
- Device & technical metrics: IP address, browser type, and basic anonymized usage logs to ensure website performance and security.
3. Guest checkout & account freedom
Nuera is designed around direct guest access. You are never obligated to register an account or create a password to purchase our skincare and wellness products. When you check out as a guest, your payment information is encrypted and transmitted directly to our PCI-compliant payment gateway. Nuera never stores your full credit card numbers on our servers.
4. How we use your information
We process your personal information strictly for legitimate operational purposes:
- Fulfilling, packaging, and shipping your skincare orders directly to your address.
- Sending transactional email notifications, including order confirmations, tracking numbers, and delivery receipts.
- Responding to your skincare inquiries, ingredient questions, or consultation requests.
- Maintaining our 30-day satisfaction guarantee and handling return authorizations.
5. Cookies & digital tracking
We use essential cookies to maintain your shopping cart state as you navigate between pages. Non-essential analytical cookies help us understand aggregate traffic trends and improve formula guides. You can manage or disable cookie preferences directly within your browser settings at any time.
6. Data protection & retention
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain order records only for the period necessary to comply with legal, tax, and accounting obligations.
7. Your privacy rights
Regardless of your location, you have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for the deletion of your customer history from our systems. To exercise any of these rights, contact our privacy team directly.
Questions about your personal data?
Our team in San Francisco is here to help with any privacy questions, data requests, or information updates.
Terms of service
These terms govern your visit to our online apothecary and any purchases made through our direct-to-guest store.
Store terms & guest access
Browse, select, and order freely without mandatory account registration.
Nuera provides a transparent, direct-to-guest shopping environment. You do not need to create an account or maintain credentials to browse our curated formulations, manage your basket, or complete checkout.
By placing an order on this website, you confirm that you are at least 18 years of age or possess the requisite legal consent to enter binding consumer agreements in your jurisdiction.
Pricing & order accuracy
Clear pricing, transparent ingredients, and immediate verification of your batch details.
All prices are shown in USD and reflect current formulation batches. While we take meticulous care to prevent clerical oversights, we reserve the right to cancel or adjust orders placed under erroneous price quotations prior to dispatch.
Orders over $50 qualify for complimentary standard shipping within 3 to 5 business days. In the rare event an item is unavailable after checkout, our apothecary team will notify you promptly and issue an immediate refund.
Intellectual property & proprietary blends
All clinical formulations, botanical trademarks, and visual assets are exclusively owned.
All content presented across the Nuera website—including botanical monographs, ingredient glossaries, formulation names, imagery, and design motifs—is the exclusive intellectual property of Nuera and protected under copyright laws.
No portion of this site or our clinical documentation may be duplicated, modified, or commercially republished without written permission from our corporate laboratory team.
Cosmetic usage & individual suitability
Gentle topical formulas designed for wellness and skin barrier balance.
Nuera formulations are crafted with gentle botanicals and clinically-inspired active ingredients. However, individual skin profiles differ. We recommend performing a simple patch test prior to full application.
Our products and descriptive guides are intended solely for personal cosmetic care and wellness rituals. They do not constitute diagnostic medical advice or replace professional dermatological treatment.
Limitation of liability & governing law
Fair commercial protections governed under the laws of California.
To the fullest extent permitted by applicable law, Nuera shall not be liable for indirect, incidental, or consequential damages resulting from site access, momentary downtime, or third-party carrier delays.
These terms are governed by the laws of the State of California and the city of San Francisco. Any unresolved disputes shall be settled through good-faith mediation in San Francisco, CA.
Questions about these terms?
Our customer care and lab administration team is available Monday through Friday from 9am to 6pm PT.